by Stemedway30 Investigator
Investigator

Why can't I receive text messages while in South America

Hi 

 

I am traveling in South America and have not received any texts while here. I don't need to make any, so I don't need to pay for the add-on. Can you help?

 

thanks 

15 REPLIES 15
by Grand Master
Grand Master

Re: Why can't I receive text messages while in South America

@Stemedway30  Have you tried restarting your device?  Have you tried turning off 4G ?  

by
EE Community Support Team

Re: Why can't I receive text messages while in South America

Hi @Stemedway30.

 

Welcome to the community.

 

Please try the these steps:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and selecting a different network provider:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Please let me know if any of that works.

 

Out of interest, which country are you in now and where have you been?

 

Look forward to hearing from you.

 

Chris

by Stemedway30 Investigator
Investigator

Re: Why can't I receive text messages while in South America

Hi Chris

I have tried all that and it still doesn't work.

I am in Colombia, I can make calls as normal, I just can't send or receive text messages.

I have tried all the provisor options and Movistar is the only one that gives me any reception.

Many thanks
Steve
Sent from my iPhone
by
EE Community Support Team

Re: Why can't I receive text messages while in South America

Thanks for confirming, @Stemedway30

 

What is the make and model of your phone?

 

It's unusual that you can make and receive calls, but, not texts.

 

Chris

 

 

by Stemedway30 Investigator
Investigator

Re: Why can't I receive text messages while in South America

Hi Chris

 

i have tried that a couple of times now, the only network that does not say no service is Movistar. However I have no bars for service. Maybe that is the issue. 

 

Thanks

by Stemedway30 Investigator
Investigator

Re: Why can't I receive text messages while in South America

iPhone 6+

by
EE Community Support Team

Re: Why can't I receive text messages while in South America

Hi @Stemedway30,

 

Are the missed texts iMessages or standard SMS?

 

Do you have a data add-on?

 

Thanks

 

James

by Stemedway30 Investigator
Investigator

Re: Why can't I receive text messages while in South America

Hi James 

 

sms - ims work fine when I have wifi 

 

I never seem to get any reception bars for the network 

 

thanks 

by
EE Employee

Re: Why can't I receive text messages while in South America

Hi @Stemedway30 

 

Are you aware of anyone else with you having an issue?

 

Many thanks,

 

Lee

by Stemedway30 Investigator
Investigator

Re: Why can't I receive text messages while in South America

No , no one else is having any issues. I just don't get any reception anywhere 

 

thanks 

by
EE Community Support Team

Re: Why can't I receive text messages while in South America

Morning @Stemedway30

 

Thanks for coming back to us.

 

Are you on pay as you go or contract?

 

Also can you receive calls ok?

 

Thanks, Leanne.

by Stemedway30 Investigator
Investigator

Re: Why can't I receive text messages while in South America

Hi Leanne 

 

i am on monthly contract 

 

not sure as no one has tried to calm me yet. It worked in bogota. 

 

Since arriving in Medellin I have no signal 

 

thanks

by
EE Community Support Team

Re: Why can't I receive text messages while in South America

Good morning @Stemedway30

 

Thanks for getting back to us so quickly 🙂

 

Have you tried taking out the SIM card and putting it back in, just to try and rule that out?

 

Cheers

 

Richard

 

🙂

by Stemedway30 Investigator
Investigator

Re: Why can't I receive text messages while in South America

Hi Richard 

 

yes just tried that and has mad no difference at all.

 

thanks 

by
EE Community Support Team

Re: Why can't I receive text messages while in South America

Thanks for coming back to us @Stemedway30

 

In this case we will need to look into this further for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Thanks, Leanne.

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