09-08-2017 08:59 PM
I am currently on holidays and I am able to receive text messages and phone calls but I am unable to make any calls or send texts. While in the UK I was also unable to call international numbers. Why is this happening and how can I sort it?
09-08-2017 09:50 PM
10-08-2017 07:37 AM - edited 10-08-2017 07:38 AM
Welcome to the EE Community. 🙂
@tahirmian has nailed it here, it sounds like you have an international bar on your SIM.
The best way to get in touch with our live chat team is by logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Enjoy the rest of your trip 🙂