by mafqueiroz
Visitor

Why can't I make phone calls while abroad?

Hi, 

 

I am currently on holidays and I am able to receive text messages and phone calls but I am unable to make any calls or send texts. While in the UK I was also unable to call international numbers. Why is this happening and how can I sort it?

 

Thanks 

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Why can't I make phone calls while abroad?

Hi, @mafqueiroz

Its seems to me your international call barring on your account, to remove this you need Get in Touch with ee, You can do this calling or via live chat. for live chat opne Get in Touch - page and live chat can be fond underneath +EE.

Thanks

 

by
EE Community Support Team

Re: Why can't I make phone calls while abroad?

Hi @mafqueiroz

 

Welcome to the EE Community. 🙂

 

@tahirmian has nailed it here, it sounds like you have an international bar on your SIM.

 

The best way to get in touch with our live chat team is by logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

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