by Mazenty
New Member

Why can’t I make or receive calls in France I have roaming on

 
2 REPLIES 2
by Grand Master
Grand Master

Re: Why can’t I make or receive calls in France I have roaming on

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Why can’t I make or receive calls in France I have roaming on

Hi @Mazenty

 

Welcome to the community.

 

As well as checking your roaming status in your My EE account, please follow the steps below:

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and select a different mobile network:

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

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