09-08-2019 01:36 AM - edited 09-08-2019 01:36 AM
@Burwell4 : How have you paid for extra roaming abroad? Where are you?
09-08-2019 10:08 AM
Hi there @Burwell4
Thanks for posting on the community.
If you're with us on a pay monthly account, you may need to activate call abroad and premium rate calls.
You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.
Does this show as ticked?
If not, can you activate this?