by Burwell4
New Member

Why can’t I make calls when I’ve paid for extra roaming abroad?

 
2 REPLIES 2
by Grand Master
Grand Master

Re: Why can’t I make calls when I’ve paid for extra roaming abroad?

@Burwell4 : How have you paid for extra roaming abroad? Where are you? 

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by
EE Community Support Team

Re: Why can’t I make calls when I’ve paid for extra roaming abroad?

Hi there @Burwell4

 

Thanks for posting on the community.

 

If you're with us on a pay monthly account, you may need to activate call abroad and premium rate calls.

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

Does this show as ticked?

 

If not, can you activate this?

 

Leanne 🙂

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