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Why can’t I make calls to the uk from Spain?

Poppymichelle
Visitor

I can’t seem to make calls from my phone in Spain to the uk??

5 REPLIES 5
Christopher_G
EE Community Support Team

Hi @Poppymichelle

 

Welcome to the community, I hope you're having a lovely time in Spain so far. 😄

 

Please follow the steps below to try and find a connection:

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and select a different network operator:

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

When I call UK, I'm told this call cannot be made, call 472 for assistance.  Then that says the same, no matter what numbers I start with

 

Leanne_T
EE Community Support Team

Hi @ke1956wal

 

Thanks for coming to the community. 

 

Are you with us on pay as you go or pay monthly? 

 

Can you send texts? 

 

Also, can you receive calls?

 

Leanne 🙂

Need to make urgent call to uk. No calls going through. Can anyone help

 

James_B
EE Community Support Team

Hi @Neville2019,

 

Welcome to the EE Community. 🙂

 

Have you activated roaming and international calling in My EE?

 

Go to Menu > Account Settings > Parental and Data Controls to check.

 

James