by Mikeloginov
New Member

Why can't I make calls or send sms from Germany?

 
1 REPLY 1
by
EE Community Support Team

Re: Why can't I make calls or send sms from Germany?

Hi there @Mikeloginov

 

Thanks for coming here 🙂

 

Are you with us on pay as you go or pay monthly?

 

If you have a pay monthly account, can you try the below steps;

 

Log into your My EE account online and go to Menu > Manage Device > Roaming and Call abroad and Premium rate calls > are they showing as ticked?

 

If not, can you activate these settings?

 

Let me know how you get on 🙂

 

Leanne.

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