28-03-2018 10:22 AM
When I try to make a call from Spain i receive an automated message from “pre-orange information” telling make that calls are barred. I can’t even call 150
09-07-2018 07:08 PM
I have the same issue as the above person, currently in France and my calls get blocked
09-07-2018 07:19 PM
Hi @joshuapreston and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
09-07-2018 07:24 PM
Hi Lee did the following steps and it didn't work, still getting blocked.
I'm ee pay monthly
09-07-2018 07:27 PM