by Hus017
Explorer

Why can’t I make calls abroad? When I try to make a call it gets blocked

When I try to make a call from Spain i receive an automated message from “pre-orange information” telling make that calls are barred. I can’t even call 150

7 REPLIES 7
by
EE Community Support Team

Re: Why can’t I make calls abroad? When I try to make a call it gets blocked

Hello there @Hus017

 

Welcome to the community.

 

Can you receive calls and texts?

 

Are you with us on a pay monthly account?

 

Thanks, Leanne 🙂

by Hus017
Explorer

Re: Why can’t I make calls abroad? When I try to make a call it gets blocked

Hi Leanne, 

 

yes i I can receive calls / texts and I am on pay monthly 

 

thanks 

by
EE Community Support Team

Re: Why can’t I make calls abroad? When I try to make a call it gets blocked

Great thanks @Hus017

 

I have sent you a private message on here to get some further details.

 

Speak soon, Leanne 🙂

by joshuapreston Investigator
Investigator

Re: Why can’t I make calls abroad? When I try to make a call it gets blocked

I have the same issue as the above person, currently in France and my calls get blocked 

Highlighted
by
EE Employee

Re: Why can’t I make calls abroad? When I try to make a call it gets blocked

Hi @joshuapreston and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by joshuapreston Investigator
Investigator

Re: Why can’t I make calls abroad? When I try to make a call it gets blocked

Hi Lee did the following steps and it didn't work, still getting blocked.

I'm ee pay monthly 

by
EE Employee

Re: Why can’t I make calls abroad? When I try to make a call it gets blocked

Hi @joshuapreston

 

Thanks for trying this for us.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

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