Good Afternoon @Reece24.
Thanks for coming to the community.
Did you activate roaming before you left? you can do this by texting ROAMING to 150.
You can activate roaming when abroad by logging in to your My EE and following these steps:
Log in to your My EE > Menu > Manage device > Ensure Roaming and Calling abroad are active.
One of these options may help you find the answers you need.
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