by 2116
Explorer

Why can’t I make a call from abroad

Call barring on when I try to make a call from abroad 

4 REPLIES 4
by Grand Master
Grand Master

Re: Why can’t I make a call from abroad

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Why can’t I make a call from abroad

Hello there @2116

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Are you with us on pay monthly or pay as you go?

 

Hope to hear back from you soon 🙂

by 2116
Explorer

Re: Why can’t I make a call from abroad

Yes I can receive texts and calls but can not send text or make a call. I am on pay monthly.

Sent from my iPhone
by
EE Community Support Team

Re: Why can’t I make a call from abroad

Thanks for coming back to me @2116

 

Our customer services team will be able to help remove the international bars.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Have an amazing time 🙂

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