by Bertie71
New Member

Why can’t I make I phone call from the eu

I can’t make a call from the eu

2 REPLIES 2
by Grand Master
Grand Master

Re: Why can’t I make I phone call from the eu

Hi @Bertie71 

 

Assuming you are a UK EE contact customer.

 

Log into your on line account and then menu - Manage device, make sure you have activated roaming and international calls.

Or

From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by
EE Community Support Team

Re: Why can’t I make I phone call from the eu

Good Afternoon @Bertie71

 

Thanks for coming here.

 

You may need to activate roaming and calling abroad to use your phone abroad as @Northerner has advised.

 

You can check your roaming status by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and Calling Abroad and Premium Rate Calls >They will show as ticked if they are active.

 

If they are not ticked, can you activate these?

 

Let me know how you get on.

 

Leanne 🙂

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