by Bertie71
New Member

Why can’t I make I phone call from the eu

I can’t make a call from the eu

by Grand Master
Grand Master

Re: Why can’t I make I phone call from the eu

Hi @Bertie71 


Assuming you are a UK EE contact customer.


Log into your on line account and then menu - Manage device, make sure you have activated roaming and international calls.


From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls


To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Why can’t I make I phone call from the eu

Good Afternoon @Bertie71


Thanks for coming here.


You may need to activate roaming and calling abroad to use your phone abroad as @Northerner has advised.


You can check your roaming status by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and Calling Abroad and Premium Rate Calls >They will show as ticked if they are active.


If they are not ticked, can you activate these?


Let me know how you get on.


Leanne 🙂

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