by Chappell771
Visitor

Why can’t I dial out from france

Why can’t I get a live chat with EE, I can’t dial out and it will not let me txt EE. What are you meant to do under these circumstances. At the minute ee are absolute **bleep**.

2 REPLIES 2
by Grand Master
Grand Master

Re: Why can’t I dial out from france

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by
EE Community Support Team

Re: Why can’t I dial out from france

Hi @Chappell771

 

Thanks for coming to the community.

 

Have you been able to get this working following @XRaySpeX advice?

 

If you are unable to make calls after trying these steps, can you let me know if you can receive calls and texts?

 

Hope to hear back from you soon 🙂

 

Leanne.

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