by Steveatkiss Valued Contributor
Valued Contributor

Why can't I connect to any network in Bali

I urgently need to get my Samsung phone connected to a network in Bali, Indonesia to use for calls, etc. back to the UK. I have elderly parents I need to stay in contact with but my phone won't connect to any of the 4 networks it brings up, either automatically or manually. I am on pay as you go so roaming should not be a problem. HELP PLEASE !!

9 REPLIES 9
by
EE Community Support Team

Re: Why can't I connect to any network in Bali

Hello there @Steveatkiss

 

Thanks for coming here for help.

 

What happens if you try and connect to a network?

 

Are you with us on EE/T-Mobile or Orange?

 

Thanks, Leanne 🙂

by Steveatkiss Valued Contributor
Valued Contributor

Re: Why can't I connect to any network in Bali

Hi Leanne,Thanks for the quick comeback. I am on Orange pay as you go. The 4 networks it brings up are 3, XL, Telkomsel and Indosat. I have tried manually connecting to each of them but get the message "Your SIM Card does not allow a connection to this network" Have you any idea why ?  We was in Jordan in April and used the phone fine there.Any help getting me (and the wife) connected would be appreciated.Cheers, Steve



Wysłano z telefonu Samsung
by
EE Community Support Team

Re: Why can't I connect to any network in Bali

Hello @Steveatkiss

 

Thanks for confirming this for me.

 

Are you both on Orange with us?

 

Is anyone else able to connect to the networks showing?

 

Speak soon 🙂

 

by Steveatkiss Valued Contributor
Valued Contributor

Re: Why can't I connect to any network in Bali

Yes, both on Orange and not sure if other network users are connecting OK as I've not seen any other guest's speaking on their phones.Hope this helps.Thanks.


Wysłano z telefonu Samsung
by
EE Community Support Team

Re: Why can't I connect to any network in Bali

Hi @Steveatkiss

 

Thanks for coming back to me.

 

In this case we are going to need to look into this further for you both.

 

Everything should be working fine for you.

 

If you can give us a call from another phone on +44 (0) 7973 100 150 we can get this looked into further.

 

Thanks, Leanne.

by Steveatkiss Valued Contributor
Valued Contributor

Re: Why can't I connect to any network in Bali

Thanks Leanne,I'll try and ring when time difference and excursions allow.Steve


Wysłano z telefonu Samsung
by
EE Community Support Team

Re: Why can't I connect to any network in Bali

Hi @Steveatkiss

 

Thanks for getting back to @Leanne_T

 

When you do get to speak to the guys, please be sure to come back and share the outcome.

 

My fingers and toes are crossed you get things sorted.

 

Thank you

 

Richard

 

🙂

by Steveatkiss Valued Contributor
Valued Contributor

Re: Why can't I connect to any network in Bali

Spoke to your guy who spoke to his supervisor. He informed me that Orange have "issues" with the networks here and that we will only be able to use our phones as cameras. I am very disappointed to hear this to say the least. Why does your website show roaming charges for Indonesia if you can't provide the service, apparently even if we upgrade to EE.

I am unfortunately now left with no other option than to face expensive hotel phone charges to keep in contact with my elderly parents in the UK.

Perhaps you can let me know what the "issues" are so that other Orange/EE users can be made aware of the problems before they travel to this part of the world.

Look forward to hearing from you,

Steve

by
EE Community Support Team

Re: Why can't I connect to any network in Bali

Hi @Steveatkiss

 

Thanks for coming to see me again 🙂

 

Whilst we do try to provide calling and texting coverage whilst in Indonesia we cannot guarantee this as it is all depending on the local infrastructure,.

 

I do hope you enjoy your time away.

 

Richard

 

🙂

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