18-09-2017 11:32 AM
I urgently need to get my Samsung phone connected to a network in Bali, Indonesia to use for calls, etc. back to the UK. I have elderly parents I need to stay in contact with but my phone won't connect to any of the 4 networks it brings up, either automatically or manually. I am on pay as you go so roaming should not be a problem. HELP PLEASE !!
18-09-2017 03:21 PM
18-09-2017 05:17 PM
18-09-2017 05:48 PM
Thanks for coming back to me.
In this case we are going to need to look into this further for you both.
Everything should be working fine for you.
If you can give us a call from another phone on +44 (0) 7973 100 150 we can get this looked into further.
19-09-2017 12:35 AM
19-09-2017 08:23 AM
20-09-2017 12:18 PM
Spoke to your guy who spoke to his supervisor. He informed me that Orange have "issues" with the networks here and that we will only be able to use our phones as cameras. I am very disappointed to hear this to say the least. Why does your website show roaming charges for Indonesia if you can't provide the service, apparently even if we upgrade to EE.
I am unfortunately now left with no other option than to face expensive hotel phone charges to keep in contact with my elderly parents in the UK.
Perhaps you can let me know what the "issues" are so that other Orange/EE users can be made aware of the problems before they travel to this part of the world.
Look forward to hearing from you,
20-09-2017 01:05 PM