by Erinkatypearce1
Explorer

Why can’t I call or text the UK when travelling Europe? (I can recieve calls)

I pay monthly and get a text in every country telling me I can use my plan as normal but still can’t call or text the UK. Roaming is on. 

2 REPLIES 2
by Erinkatypearce1
Explorer

Re: Why can’t I call or text the UK when travelling Europe? (I can recieve calls

There was only one other carrier option and when I clicked on this I had no service. I am going to Prague tomorrow so can try then.

Sent from my iPhone
by
EE Employee

Re: Why can’t I call or text the UK when travelling Europe? (I can recieve calls

Hi @Erinkatypearce1 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee​​​​​​​

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