by Katie71 Investigator
Investigator

Why can't I call from spain?

I have switched on data roaming and can send texts but can't make any calls from Spain, even the EE number I'm supposed to call from abroad. Please help!! I have turned phone off and on and this doesn't work.

7 REPLIES 7
by Grand Master
Grand Master

Re: Why can't I call from spain?

@Katie71   Did you enable roaming on your account before you left the UK 

by Katie71 Investigator
Investigator

Re: Why can't I call from spain?

I have no idea! Probably not. I got the email saying my allowances would be the same in Europe so assumed everything would be ok.

Sent from my iPhone
by
EE Community Support Team

Re: Why can't I call from spain?

Hi @Katie71

 

Welcome to the EE Community. 🙂

 

I hope you're having an amazing time in Spain.

 

Thanks for the help there @Chris_B

 

Check out the 'Why can't I make calls back to the UK' and 'How do I do a manual network search' sections on our What to do if you're having problems abroad support article.

 

That should help you get your calls connected.

 

Please let me know how you get on.

 

Chris 🙂

 

by Katie71 Investigator
Investigator

Re: Why can't I call from spain?

I have tried all those things. I have turned 4g off, I have selected a different network and dial assist is turned on, but I still can't make calls! Driving me nuts!

Sent from my iPhone
by
EE Community Support Team

Re: Why can't I call from spain?

Thanks for trying all of that and for getting back to us, @Katie71.

 

As your phone is allowing you to text, that means your roaming is set up.

 

I recommend speaking to our customer services to look into this further.

 

If you log in to your My EE account (through your phone browser, not the app) a chat box will pop up to speak to an advisor.

 

If the pop up box doesn't come up, please get in touch by calling from an alternative phone.

 

Let me know how you get on, once you've spoken to them.

 

All the best.

 

Chris 🙂

by Katie71 Investigator
Investigator

Re: Why can't I call from spain?

I have logged in using my web browser but no chat box pops up. Also I have no alternative phone to phone from. My husband is having the same issue with his phone.

Sent from my iPhone
by
EE Community Support Team

Re: Why can't I call from spain?

Ok, thanks @Katie71

 

Could you try logging in from another type of device? Maybe a computer or a different mobile device?

 

If it still doesn't work, the only other contact details are listed on our get in touch page.

 

I'd love to sort it out myself, but, I don't have access to your account team. Once you get in touch with customer services, they'll do their best to get you up and running fully.

 

Chris

 

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