by Dixon06 Investigator
Investigator

Why can't I call UK mobile numbers from abroad

I'm currently in Italy and I can't seem to call UK mobile numbers. 

 

I can call UK landlines but everytime I call a mobile number is goes to an automated Italian operator thing that says the number is not available. 

 

I can call these numbers from another phone on another network but not on my personal phone

 

Urgent response needed as I will need to use this phone this week alot.

 

Thanks, 

Michael 

11 REPLIES 11
by Ace Contributor
Ace Contributor

Re: Why can't I call UK mobile numbers from abroad

Hi @Dixon06 

 

Are you dialling them using the international dialling code? E.g. +44 7700 900123?

by Dixon06 Investigator
Investigator

Re: Why can't I call UK mobile numbers from abroad

Hi, 

 

Yes I'm using the +44 code. I've even tried both but still no luck. 

by Dixon06 Investigator
Investigator

Re: Why can't I call UK mobile numbers from abroad

Just for information, I have checked on my EE app and the "use phone abroad" and "make international and premium calls" are both ON but still not working. 

by
EE Community Support Team

Re: Why can't I call UK mobile numbers from abroad

Hi there @Dixon06

 

Thanks for coming to the community.

 

I have sent you a private message on here for some details.

 

Leanne.

by Lucaro
Explorer

Re: Why can't I call UK mobile numbers from abroad

Same problem, trying to call EE from Italy and just getting an automated 'number is disactivated response. Is there maintainence work going on?

by Dixon06 Investigator
Investigator

Re: Why can't I call UK mobile numbers from abroad

I'm relieved I'm not the only one in this situation. 

 

Apparently this has been flagged up yesterday. 

 

You can still call UK landlines or at least I can 

by Dehirstl
Explorer

Re: Why can't I call UK mobile numbers from abroad

Hi, having same problems from tuesday morning. Can still ring uk landlines, text and receive calls but no outgoing mobile numbers. Tried re starting, changing settings to 3G, etc.🤯.

by Dixon06 Investigator
Investigator

Re: Why can't I call UK mobile numbers from abroad

It's starting to frustrate me now as I'm in Italy for work Tuesday - Friday and I can't communicate easily with colleagues back home... This was the whole reason I got the max plan with added countries included considering I work away alot!

 

😣

by Dehirstl
Explorer

Re: Why can't I call UK mobile numbers from abroad

As of 17.11 Italian time i can now call to uk mobiles!

by Lucaro
Explorer

Re: Why can't I call UK mobile numbers from abroad

SAMES!!!!!

by Dixon06 Investigator
Investigator

Re: Why can't I call UK mobile numbers from abroad

Thank god!

 

All seems OK at my end too! 

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