31-07-2019 07:08 AM
I'm currently in Italy and I can't seem to call UK mobile numbers.
I can call UK landlines but everytime I call a mobile number is goes to an automated Italian operator thing that says the number is not available.
I can call these numbers from another phone on another network but not on my personal phone
Urgent response needed as I will need to use this phone this week alot.
31-07-2019 07:55 AM
Just for information, I have checked on my EE app and the "use phone abroad" and "make international and premium calls" are both ON but still not working.
31-07-2019 11:04 AM
Same problem, trying to call EE from Italy and just getting an automated 'number is disactivated response. Is there maintainence work going on?
31-07-2019 11:08 AM
I'm relieved I'm not the only one in this situation.
Apparently this has been flagged up yesterday.
You can still call UK landlines or at least I can
31-07-2019 12:02 PM
Hi, having same problems from tuesday morning. Can still ring uk landlines, text and receive calls but no outgoing mobile numbers. Tried re starting, changing settings to 3G, etc.🤯.
31-07-2019 12:25 PM - edited 31-07-2019 12:26 PM
It's starting to frustrate me now as I'm in Italy for work Tuesday - Friday and I can't communicate easily with colleagues back home... This was the whole reason I got the max plan with added countries included considering I work away alot!