by MzAnnie Investigator
Investigator

Why can't I access internet and make calls in USA. ON MAX plan

I'm beyond frustrated having contacted EE

   They suggested MAX PLAN and assured me it would work. My settings are all good to go but have only managed a few calls and no internet at all. 

 

8 REPLIES 8
by Brilliant Contributor
Brilliant Contributor

Re: Why can't I access internet and make calls in USA. ON MAX plan

Hello @MzAnnie

 

Thank you for taking the time to visit the Community today. Smiley Happy

 

There has been some confusion with the Max Plans, could you confirm when you moved onto the Max Plan?

by
EE Employee

Re: Why can't I access internet and make calls in USA. ON MAX plan

Hi @MzAnnie and welcome to the community.

 

So I can try and assist, please may I know when you got your max plan, I will be able to assist after we have received this information.

 

Many thanks,

 

Lee 

by MzAnnie Investigator
Investigator

Re: Why can't I access internet and make calls in USA. ON MAX plan

It was two or three months ago after being informed it would be the best package to enable me to keep in touch with ill elderly parents  

I rang before leaving to confirm and it was agreed that I could indeed use internet and make calls as part of the package. 

I rang support on arriving in America and was informed some settings had to be adjusted. 

This didn't seem to do anything. 

 

by
EE Community Support Team

Re: Why can't I access internet and make calls in USA. ON MAX plan

Hi @MzAnnie,

 

All Max plans started after 10 May have inclusive calls, texts and data in the USA.

 

If you started your Max plan before 10 May, your calls, texts and data in the USA will not be included in your plan.

 

What happens when you try to load a webpage?

 

Thanks

 

James

by MzAnnie Investigator
Investigator

Re: Why can't I access internet and make calls in USA. ON MAX plan

So does this mean that I have been lied to by EE support because they have told me on several occasions that I am able to access data and use the internet on this plan.
I see on my app I have £34.00 extra charges!!!!
Absolutely fuming here. Thanks EE FOR MAKING THIS VERY STRESSFUL !!!
Leaving when my contract is up!!!!

Annie Smith
by
EE Community Support Team

Re: Why can't I access internet and make calls in USA. ON MAX plan

Hi @MzAnnie,

 

What date did you new plan start?

 

If it was before 10 May, our customer service team can switch you to a new Max plan to allow you to use your allowances in the USA.

 

Thanks

 

James

by MzAnnie Investigator
Investigator

Re: Why can't I access internet and make calls in USA. ON MAX plan

I've just been looking in texts and it's 9th May

Annie Smith
by
EE Community Support Team

Re: Why can't I access internet and make calls in USA. ON MAX plan

Hi @MzAnnie,

 

Thanks for confirming.

 

I'm going to send you a private message with a link to chat with customer services online.

 

They'll be happy to help.

 

James

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