by Helena5 Investigator
Investigator

Why can I receive texts whilst I'm abroad but not send them

Hi 

im currently abroad in Portugal and the server is now MEO. I'm on a pays monthly plan with EE. I can receive texts but am unable to to send them and was wondering if this problem can be fixed? 

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: Why can I receive texts whilst I'm abroad but not send them

HI, 

@Helena5

Try to use number international format. 

00447***** or +447******.

Then send text hopefully it will work for you. 

Many Thanks 

by Helena5 Investigator
Investigator

Re: Why can I receive texts whilst I'm abroad but not send them

Didn't work but thank you anyway 

Highlighted
by
EE Community Support Team

Re: Why can I receive texts whilst I'm abroad but not send them

Good Morning @Helena5

 

Thanks for coming here,

 

Can you make calls at all?

 

What device are you using?

 

Also are you with us on an EE personal contract?

 

Thanks 🙂

by Helena5 Investigator
Investigator

Re: Why can I receive texts whilst I'm abroad but not send them

Hi,

I can't make any calls either.

 

I'm on an iPhone 5.

 

Yes I'm on a personal contract.

 

thanks 

by
EE Community Support Team

Re: Why can I receive texts whilst I'm abroad but not send them

Thanks @Helena5

 

It sounds like the international call bar may be active on your account.

 

To get this looked into I have sent you a private message with a link to our online chat team.

 

They can help you with this 🙂

 

Let me know how you get on!

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