by AJFI Investigator
Investigator

Why can I not make calls / text in feuteventura. Roaming activated correctly?

Hi all, in fuerteventura.

 

4G working.

roaming enabled.

 

switched on & off, still can’t make calls or text.

 

Only call I can make is to 470, which says something in spainish then hangs up, and help would be great fully received  

9 REPLIES 9
by AJFI Investigator
Investigator

Re: Why can I not make calls / text in feuteventura. Roaming activated correctly

Using auto country code.

But also tried manual country code.

Same orange advice comes on.

Orange full strength, with 4g also.

Sent with awesomeness
by AJFI Investigator
Investigator

Re: Why can I not make calls / text in feuteventura. Roaming activated correctly

pay monthly.

Not received a call or text, so far.

I am using iPhone 6, with auto country code.

I have also done manually with no succcess.

Sent with awesomeness
by
EE Community Support Team

Re: Why can I not make calls / text in feuteventura. Roaming activated correctly

Hi @AJFI,

 

Welcome to the EE Community.

 

Hope you are having a great time in Fuerteventura. Smiley Happy

 

Are you able to receive calls?

 

What happens when you try to make a call?

 

Are you using a pay as you go or pay monthly plan?

 

James

by Sarah_Warriner1 Contributor
Contributor

Re: Why can I not make calls / text in feuteventura. Roaming activated correctly

Hi,

 

Have you checked to make sure that when you're calling and texting you're using the corret country code before you do this?

 

And what network is showing in the corner of the phone?

 

Sarah

by AJFI Investigator
Investigator

Re: Why can I not make calls / text in feuteventura. Roaming activated correctly

Hi James,

 

please see response above;

 

but in summary

 

ehen making call I am advised to contact 470, by orange as phone calls to number(s) I try are barred! 

by AJFI Investigator
Investigator

Re: Why can I not make calls / text in feuteventura. Roaming activated correctly

Hi Sarah,

 

using auto code on iPhone & also attempted manual.

 

it shows full bars; orange; 4g

by
EE Community Support Team

Re: Why can I not make calls / text in feuteventura. Roaming activated correctly

Hello there @AJFI

 

Thanks for coming back to us.

 

Can you receive calls?

 

Are you with us on a pay monthly personal account?

 

Speak soon, Leanne 🙂

by AJFI Investigator
Investigator

Re: Why can I not make calls / text in feuteventura. Roaming activated correctly

No calls received 

 

ee personal pay monthly account

by
EE Community Support Team

Re: Why can I not make calls / text in feuteventura. Roaming activated correctly

Hi @AJFI

 

Thanks for coming back to me.

 

In this case, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

They will be able to get this looked into for you.

 

Leanne.

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