by Evabrownlie
Explorer

Why can I not get service in France?

I'm in France and have no service whilst my other family members with EE have

3 REPLIES 3
by
EE Community Support Team

Re: Why can I not get service in France?

Hi @Evabrownlie,

 

Welcome to the EE Community.

 

Are you using a pay as you go or pay monthly plan?

 

Have you followed the steps on the using your phone abroad guide?

 

Thanks

 

James

by Evabrownlie
Explorer

Re: Why can I not get service in France?

I'm on a monthly contract, I've tried all these things and they haven't worked. My sister is also with EE and has the Same phone as me and gets service whilst sitting next to me

Sent from my iPhone
by
EE Employee

Re: Why can I not get service in France?

Hi @Evabrownlie 

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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