by Davideddz01
Explorer

Why can I not get reception in my phone in spain

Why can't I get reception in my phone in spain?

2 REPLIES 2
by Grand Master
Grand Master

Re: Why can I not get reception in my phone in spain

HI,

 

Did you activate roaming before you left the UK? If not then this is why.

 

If you are pay monthly customer you can use EE live chat tomorrow, which is open from 8 am UK time. You can link to chat via your online account or EE contact page. (click on the cross next to EE and the chat options and their status will appear) 

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why can I not get reception in my phone in spain

Good Morning @Davideddz01

 

Thanks for coming here.

 

Can you try and connect to a network in the device settings?

 

Also are you with us on an EE personal contract?

 

Thanks 🙂

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