by balders68 Investigator
Investigator

Why can I not get mobile coverage in France?

 
3 REPLIES 3
by
EE Community Support Team

Re: Why can I not get mobile coverage in France?

Good Morning and welcome to the community @balders68.

 

I hope you're having a lovely time in France, what part are you visiting?

 

Are you connected to a network?

 

When you log in to your My EE does it show everything is allowed for using your handset abroad, you can check this by following these steps:

 

Log in to My EE > Menu > Manage device > Ensure 'Roaming abroad' and 'Call abroad and premium rate' is allowed. 

 

Please let me know the outcome when checking this. 

 

Speak soon, Katie 🙂

by balders68 Investigator
Investigator

Re: Why can I not get mobile coverage in France?

I’m in Morzine and have been here for 6 weeks now. 

Ibused to be able to get a network but now only get Free which has no signal at all and won’t allow calls or texts. It’s been this way for over a week now and I’m really frustrated with it. 

Move tried manually selecting a network, turning the phone off/on again and selecting automatic on the Network selector. Nothing works.  

by
EE Community Support Team

Re: Why can I not get mobile coverage in France?

Thank you for confirming this @balders68

 

It sounds like you have tried almost everything already, I have sent you a private message for some further information. 

 

Katie 🙂

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