by ryan93
Visitor

Why are my calls barred? Even though roaming is allowed

I'm trying to make calls back to the UK but they are barred. I'm in Cambodia and need to call my bank in the UK. My account settings state roaming 'allowed'. So I need this sorting asap so I can actually call the bank as this is urgent!

2 REPLIES 2
by
EE Community Support Team

Re: Why are my calls barred? Even though roaming is allowed

Hi @ryan93

 

Thank you for coming to see us in the EE community all the way from Cambodia 🙂

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Have you tried a manual network search?

 

How do I do a manual network search?

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

If this hasn't worked.

 

Please take a look at some of the hints, tips and tricks to get activated in our EE Roaming - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

by Grand Master
Grand Master

Re: Why are my calls barred? Even though roaming is allowed

Hi @ryan93

 

Is roaming activated on your phone locally under network settings? If you had roaming activated before you left the UK it should work. Are you PAYG or Pay monthly? 

 

The costs can be found here

 

Thanks,




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