09-01-2017 07:46 PM
I'm currently in Switzerland and despite EE saying I can make calls to UK and EU numbers, whenever I try and ring any number, the message 'this connection is barred for the requested region' comes up. How can this be fixed? Thank you
09-01-2017 07:51 PM
Hi and welcome to the Community @KeelyMack
So I can try and assist firstly,please can I get you to perform a manual network search and choose an alternative provider.
If that does not help, please let me know if you are using an EE personal or business account.
09-01-2017 07:58 PM
thank you for the help. When I got into Switzerland, my phone connected to the network Swisscom and it says I have signal on that? Would that be what you mean by a network search? Just to note I can receive calls from people, they do come through. It is also a personal account I have.
Hope this helps, thank you
09-01-2017 08:00 PM
I manual network search is performed in the "Network" part of your device settings, you would choose a different network other than what is currently displayed.
I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.
This can be found in your Private Messages.
The link will be active from now till 9pm (UK TIME).
Let me know how you get on.