by BridgetRobson53
Explorer

Why are International calls on my new Samsung A3 barred!๐Ÿ˜ 

I have come on holiday to France and find that all International calls, both incoming and outgoing (and that includes texts, of course) are barred! ๐Ÿ˜  I told Carphone Warehouse when I got the phone that I travel quite a lot and need it to work well!

4 REPLIES 4
by Grand Master
Grand Master

Re: Why are International calls on my new Samsung A3 barred!๐Ÿ˜ 

@BridgetRobson53   Itโ€™s for you to activate roaming on your account or to check that itโ€™s been activated before you leave the UK this can be done by calling customer services or by texting ROAMING to 150.  

 

Login to your online account and wait for a live chat window to pop up you can use this to request roaming to be enabled on your account.   Live chat doesnโ€™t open till 8am uk time. 

by
EE Employee

Re: Why are International calls on my new Samsung A3 barred!๐Ÿ˜ 

Good Morning @BridgetRobson53

 

Welcome to the Community! Smiley Happy

 

Sorry to hear Roaming has not been activated for you.

 

Are you a personal EE customer?

 

Have you tried logging in to My EE as advised by @Chris_B?

 

Thanks - Karen. Smiley Happy

by BridgetRobson53
Explorer

Re: Why are International calls on my new Samsung A3 barred!๐Ÿ˜ 

Hi Karen. Yes I ve logged i to My EE but I m getting nowhere. It s very muddly!  Think I ll have to make do with internet use, WhatsApp etc and sort it out when I get home. Thanks for your reply anyway. ๐Ÿ˜Š

by
EE Employee

Re: Why are International calls on my new Samsung A3 barred!๐Ÿ˜ 

Thanks for trying @BridgetRobson53

 

Are you a personal pay monthly customer?

 

If so I can send you a link to chat.

 

They can help get you up and running!

 

Thanks - Karen. Smiley Happy

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