by Boo4 Investigator
Investigator

Why am I unable to connect to facebook and instagram while in Cyprus?

 
10 REPLIES 10
by
EE Community Support Team

Re: Why am I unable to connect to facebook and instagram while in Cyprus?

Good Afternoon @Boo4

 

Thanks for coming to the community. 

 

I hope you're having a fantastic time in Cyprus. 

 

Are you in the northern part of Cyprus? if yes, your allowances aren't included and will require a add-on

 

If you are in the southern part, please ensure roaming is enabled by following these steps:

 

Log in to your My EE > Menu > Manage Device > Ensure both Roaming and Calling Abroad are ticked. 

 

Speak soon, 

 

Katie 🙂

by Boo4 Investigator
Investigator

I am in Cyprus, have roaming enabled but an unable to use Facebook, Messenger

 
by
EE Community Support Team

Re: I am in Cyprus, have roaming enabled but an unable to use Facebook, Messenge

Hey @Boo4 

 

Could you get back to us answering @Katie_B's questions please?

 

Is it just Facebook and Instagram that you're having problems with?

 

If so, please try turning your content lock off in your My EE account.

 

Chris​​​​​​​

by Boo4 Investigator
Investigator

Re: I am in Cyprus, have roaming enabled but an unable to use Facebook, Messenge

Hi, it is Facebook, Messenger and Instagram. 

I have tried all the networks over here, restarting phone, and all other ideas given, but still no luck. I can only use these sites if I have WiFi.

This is the first time I have ever had this issue over here. 

by
EE Community Support Team

Re: I am in Cyprus, have roaming enabled but an unable to use Facebook, Messenge

Hi @Boo4

 

So we can provide the best possible help and advice can you confirm which part of Cyprus you are visiting?

 

Also, please confirm if you have checked your roaming settings by logging in to your My EE. 

 

Speak shortly, 

 

Katie 🙂

by Boo4 Investigator
Investigator

Re: I am in Cyprus, have roaming enabled but an unable to use Facebook, Messenge

I am in Southern Cyprus, Protaras.

I have checked all my roaming settings, connection settings, updated all apps.

Tried all available networks.

The only times they work is when I am connected to WiFi.

by
EE Community Support Team

Re: I am in Cyprus, have roaming enabled but an unable to use Facebook, Messenge

Thanks for confirming this @Boo4.

 

Are you able to try remove content lock off and on?

 

You can also do this within your My EE account. 

 

Katie 🙂

by Boo4 Investigator
Investigator

Re: I am in Cyprus, have roaming enabled but an unable to use Facebook, Messenge

I have done this too, still they dont work.


 

by
EE Community Support Team

Re: I am in Cyprus, have roaming enabled but an unable to use Facebook, Messenge

Hi @Boo4.

 

I have sent you a private message for further information. 

 

Speak soon, 

 

Katie 🙂

by Boo4 Investigator
Investigator

Re: I am in Cyprus, have roaming enabled but an unable to use Facebook, Messenge

Thank you so much for all your help. I am hoping the problem is now fixed. I removed the sim card and cleaned it then restarted the phone twice.

 

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