by barbara21a
New Member

Why am I unable to call or text from Portugal, but can receiving incoming calls

I have recently arrived in Portugal and tried to text and phone home, but get a message that I am not permitted to call that number (at least I think that’s what it says as it’s In Portuguese). I can receive incoming calls, and I can’t see anything obviously wrong with my phone settings

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Why am I unable to call or text from Portugal, but can receiving incoming ca

Hi @barbara21a and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee​​​​​​​

1 REPLY 1
by
EE Employee
Solution

Re: Why am I unable to call or text from Portugal, but can receiving incoming ca

Hi @barbara21a and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee​​​​​​​

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.