by robbiefitch1 Investigator
Investigator

Why am I not getting any phone service abroad?

Hi there,

 

Do I need to activate some roaming function to get phone service abroad? 

 

I tried texting "roaming" to 150 but it didn't work on several occasions.

 

thanks!

3 REPLIES 3
by
EE Community Support Team

Re: Why am I not getting any phone service abroad?

Hi @robbiefitch1

 

Thanks for coming to community 🙂

 

Before you went away, did you activate roaming? That is potentially the problem.

 

If not, please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks may help to get things working for you.

 

If not, please log in to your MYEE and await a live chat with an advisor.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

by robbiefitch1 Investigator
Investigator

Re: Why am I not getting any phone service abroad?

Hi Richard,

Thanks for your help!

I ended up chatting with one of the advisory team and they told me that unfortunately my credit score with EE was currently too low to get roaming abroad. Not sure how long it will be until my score is good enough.

Rob.

Sent from my iPhone
by
EE Employee

Re: Why am I not getting any phone service abroad?

Hi @robbiefitch1

 

Glad you got to speak to someone, least you found out this issue causing your roaming problem.

 

Many thanks,

 

Lee

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