by Gherky Investigator
Investigator

Why am I being charged for 5 messages?

Hi,

 

Just wondering if anyone can help.

 

I am currently abroad and out of Europe and I have sent the odd text.

 

To one person I have sent just one text but according to my account I have been charged for 5.

 

Any ideas as to why?

 

Many thanks in advance.

19 REPLIES 19
by Grand Master
Grand Master

Re: Why am I being charged for 7 messages?

Was the text very long? It may have been split if it was over 160 chars.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Gherky Investigator
Investigator

Re: Why am I being charged for 7 messages?

Hi, thanks for the reply.

 

No, it wasn't a long message at all and if it did go over I would have said two messages would have easily covered it.

by
EE Community Support Team

Re: Why am I being charged for 7 messages?

Hi @Gherky

 

Thanks for coming here to see us 🙂

 

I can see @XRaySpeX has helped you already.

 

Had you sent any images within the messages like photos or anything like that?

 

Thanks

 

Richard

 

🙂

by Gherky Investigator
Investigator

Re: Why am I being charged for 7 messages?

Hi Richard,

 

No, just a smiley at the end.

 

Thanks 

 

by Grand Master
Grand Master

Re: Why am I being charged for 7 messages?

@Gherky  Emojis are sent as MMS not text message.  A emoji is a picture message.  

by
EE Employee

Re: Why am I being charged for 7 messages?

Hi @Gherky 

 

Was this part of a group message?

 

Many thanks,

 

Lee

by Gherky Investigator
Investigator

Re: Why am I being charged for 7 messages?

Hi Lee,

 

No, just a standard text

 

Thanks

by Grand Master
Grand Master

Re: Why am I being charged for 5 messages?


@Gherky wrote:

just a smiley at the end.


That turns it into an MMS or Picture Msg, but they don't cost 5 times as much. More like 50p instead of 35p when roaming.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Why am I being charged for 7 messages?

Hi @Gherky

 

Does it show as 5 individual extra messages?

 

Many thanks,

 

Lee

by Gherky Investigator
Investigator

Re: Why am I being charged for 7 messages?

Hi Lee,

 

It shows 5 individual messages.

 

Thanks 

by
EE Community Support Team

Re: Why am I being charged for 7 messages?

Good Morning @Gherky

 

Thanks for coming back to us.

 

Has the person received the text multiple times?

 

What phone are you using?

 

Speak soon, Leanne 🙂

by Gherky Investigator
Investigator

Re: Why am I being charged for 7 messages?

Hi Leanne,

 

No, they just received the text once and I am using a Oneplus 3T.

 

Thanks

by
EE Community Support Team

Re: Why am I being charged for 7 messages?

Hello @Gherky

 

Thanks for confirming.

 

We will need to look into this further for you.

 

If you can give us a call on 150, our customer service team will be able to help you further.

 

Thanks, Leanne 🙂

by Gherky Investigator
Investigator

Re: Why am I being charged for 7 messages?

Thanks Leanne,

 

Will phone on Thursday when I am back home.

by
EE Employee

Re: Why am I being charged for 7 messages?

Let us know how you get on @Gherky

 

Many thanks,

 

Lee

by Gherky Investigator
Investigator

Re: Why am I being charged for 7 messages?

Will do Lee cheers 

by
EE Community Support Team

Re: Why am I being charged for 7 messages?

Enjoy the rest of your time away @Gherky

 

Speak soon, Leanne 🙂

by Gherky Investigator
Investigator

Re: Why am I being charged for 7 messages?

Hi,

 

Just letting you all know that this has been resolved.

 

I phoned Customer Services today and the extra chareges have been removed.

 

Cheers

by
EE Community Support Team

Re: Why am I being charged for 7 messages?

Thanks for coming back @Gherky

 

Glad to hear you got this sorted 🙂

 

Come back to the community anytime!

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.