by Vytautas
Explorer

Why I can't use the mobile data in the EU? It's not working in EU.

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Why I can't use the mobile data in the EU? It's not working in EU.

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Vytautas
Explorer

Re: Why I can't use the mobile data in the EU? It's not working in EU.

Yes, I activated roaming on my EE. In a country like a France or Poland I
have a mobile data. All problems started when I arrive to Lithuania. Why?
by Ace Contributor
Ace Contributor

Re: Why I can't use the mobile data in the EU? It's not working in EU.

@Vytautas, try turning 4G off and doing a manual network search.

by
EE Community Support Team

Re: Why I can't use the mobile data in the EU? It's not working in EU.

Hi @Vytautas,

 

Welcome to the EE Community.

 

Have you been able to connect after following @chistery's advice?

 

Thanks

 

James

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