by Lambros15
New Member

Why I can't call UK numbers? I am in Greece

Hi Team, 

 

I hope you are well.

 

I am in Greece and I am using the data and calling on Greek numbers normal, but when I am trying to call a UK number it doesn't and says, 'call unathorised'. Anyone that knows what to do in that case? Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why I can't call UK numbers? I am in Greece

Hello there @Lambros15

 

Thanks for coming to the community 🙂

 

Are you with us on pay as you go or pay monthly?

 

If you're pay monthly, can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate

 

Do they both show as ticked?

 

If not, can you turn both settings on within your My EE?

 

Let me know how you get on 🙂

 

Leanne.

1 REPLY 1
by
EE Community Support Team
Solution

Re: Why I can't call UK numbers? I am in Greece

Hello there @Lambros15

 

Thanks for coming to the community 🙂

 

Are you with us on pay as you go or pay monthly?

 

If you're pay monthly, can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate

 

Do they both show as ticked?

 

If not, can you turn both settings on within your My EE?

 

Let me know how you get on 🙂

 

Leanne.

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