by Petewood Investigator
Investigator

While on holiday in the USA all my telephone and text service has been stopped.

Hi, I am the USA during the 3rd week of a 5 week touring holiday. 

 
While I was in Las Vegas yesterday my telephone services appear to have become blocked or turned off for no reason
 
I have set up a 5 week USA phone plan with ee and all was fine until yesterday. 
 
WiFi still works fine but when I come out of flight mode I either see "no service" or emergency calls only. 
 
Help please
2 REPLIES 2
by Petewood Investigator
Investigator

Telephone services stopped

Hi, I am the USA during the 3rd week of a 5 week touring holiday. 

 
While I was in Las Vegas yesterday my telephone services appear to have become blocked or turned off for no reason
 
I have set up a 5 week USA phone plan with ee and all was fine until yesterday. 
 
WiFi still works fine but when I come out of flight mode I either see "no service" or emergency calls only. 
 
Help please
by
EE Community Support Team

Re: Telephone services stopped

Good Morning @Petewood

 

Welcome to the EE Community. 

 

I hope you're having a fantastic time in the states, it sounds like an amazing trip. 

 

Are you able to try a manual network selection, you can do this by following these steps:

 

iPhone - Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android - Settings > More Networks > Mobile Networks > Network Operators > Tap OK 

 

Windows - Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Speak soon, 

 

Katie 🙂

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