by EdwardB Investigator
Investigator

Where can I find a list of EE roaming partners who support CAMEL?

 

Hi

 

Your website used to have a list of roaming partners and whether they supported CAMEL?  Where can I find the list now?

 

Thanks

 

Edward

10 REPLIES 10
by
EE Community Support Team

Re: Where can I find a list of EE roaming partners who support CAMEL?

Hi @EdwardB

 

Thank you for coming to see us in community 🙂

 

Which country are you referring to for Camel?

 

Thanks

 

Richard

 

🙂

by EdwardB Investigator
Investigator

Re: Where can I find a list of EE roaming partners who support CAMEL?

 

Hi Richard

 

That's the reason why I need a list - I travel extensively and am often in new and unusual countries.  I make use of an EE service which works in the UK and overseas, but only when the roaming partner supports CAMEL.

 

There used to be a list on your website I could download which lists your roaming partners and whether each one was CAMEL or not, but I can't find it anymore.  Hence the question.

 

Thanks for your help.

 

Edward

 

 

by
EE Community Support Team

Re: Where can I find a list of EE roaming partners who support CAMEL?

Hi @EdwardB

 

I'm going to try and grab this information for you.

 

Just wanted to reply so you knew I hadn't forgot you.

 

Cheers

 

Richard

 

🙂

by EdwardB Investigator
Investigator

Re: Where can I find a list of EE roaming partners who support CAMEL?

 

That is encouraging.

 

Thank you, Richard.

 

Edward

by
EE Community Support Team

Re: Where can I find a list of EE roaming partners who support CAMEL?

Hi @EdwardB

 

Is the Camel you are referring to one of the Orange Animal plans?

 

Thanks

 

Richard

 

🙂

by EdwardB Investigator
Investigator

Re: Where can I find a list of EE roaming partners who support CAMEL?

Hi Richard

 

No, CAMEL is a type of network feature.

 

When EE have roaming partners, if that roaming partner is a CAMEL network, features like short code dialling are supported (e.g., dialling your standard voicemail number from abroad) and other advantages like that.  My understanding is that you also need to be on a CAMEL network when roaming for pay as you go to work properly (although that it not why I need it).

 

Thanks

 

Edward

by
EE Community Support Team

Re: Where can I find a list of EE roaming partners who support CAMEL?

Hi @EdwardB,

 

Thanks for clarifying.

 

We'll look into this and get back to you.

 

Can I also ask which particular network feature you need support for?

 

James

by EdwardB Investigator
Investigator

Re: Where can I find a list of EE roaming partners who support CAMEL?

Hi James

 

Of course - it is your mobile voice recording product.

 

It only records on CAMEL networks.  Fine for the UK, and when abroad I might be in a foreign country with three roaming partners, but if only one of the three is CAMEL, I need to use that one or the calls won't get recorded.  And because they are being captured transparently within EE, I won't know until it's too late that a recording wasn't able to take place.

 

Many thanks for your assistance.

 

Edward

by
EE Community Support Team

Re: Where can I find a list of EE roaming partners who support CAMEL?

Thanks @EdwardB

 

Leave it with me Smiley Happy

 

James

by
EE Community Support Team

Re: Where can I find a list of EE roaming partners who support CAMEL?

Hi @EdwardB,

 

I've been advised that we no longer publish a list as it's now a standard adopted by the vast majority of networks worldwide.

 

I'm going to send you a private message with contact details for the provider of the voice recording service in case you have any further queries.

 

Hope this helps.

 

James

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