by chivoong
Explorer

When roaming in lanzarote when making a call I get the message calls restricted

I am a pay monthly personal customer. Currently abroad in lanzarote. When I make any calls I get the message "calls to this number are restricted" from orange. 

 

Please help. 

3 REPLIES 3
by Grand Master
Grand Master

Re: When roaming in lanzarote when making a call I get the message calls restric

Hi, 

 

Are you an EE PAYG or pay monthly customer?

 

Did you activate roaming before you left the UK?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by chivoong
Explorer

Re: When roaming in lanzarote when making a call I get the message calls restric

I didn't activate roaming but I was in brugge 2 weeks ago and everything worked fine there. I am pay monthly. 

by
EE Community Support Team

Re: When roaming in lanzarote when making a call I get the message calls restric

Good morning @chivoong

 

Thank you for coming to see us in the EE community all the way from Lanzarote 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation and the weather is warm.

 

I've been to costa teguise before and I was a resident fixture in a local Karaoke bar (much to the dismay of everyone who went there) ha ha 🙂

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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