14-05-2017 05:47 PM - edited 14-05-2017 05:48 PM
When I signed up to the cuurent Max plan I paid a little extra becuase the deal was it included raoming in the EU -now all customers are going to get raoming with the EU from next month, what are EE going to offer me? Im paying for something which is going to be provided to all,.
14-05-2017 06:27 PM - edited 14-05-2017 06:29 PM
Hello @leeuk your current 4GEE MAX plan will stay as it is from 15th June as it already includes EU roaming. You may be able to move to one of the new 4GEE MAX plans that included certain extra destinations by contacting customer service on 150 from your EE phone or 07953 966 250 from any other. :):
15-05-2017 05:07 AM
Thnaks for the reply.
My point is I paid more for my cuurent MAX plan some months ago - the cost was higher being included call and text within the EU - the tariff was sold was incluing EU calls etc.
This is mow being offered to all, so will my tariff be lowered, as everyone will now be able to roam in the EU without having to pay anything.
15-05-2017 07:02 AM - edited 15-05-2017 07:07 AM
@leeuk Just like all other networks that have now changed that tariff allowances you agreed to a contract and that contract still stands. Networks do change tariff costs/allowances and some customers on the older tariffs will always feel that is wrong and that a tariff could be got cheaper now that would suit them more.. The thing is you choose that tariff at that time and this new ruling of roaming has been known for sometime so it was inevitable that all tariffs would be allowed to roam and use their allowances in the EU.
You also get free access to BT spot via the app for the duration of the contract where as other tariffs get this for three months or not at all.
15-05-2017 08:50 AM
Hello @leeuk no your current tariff will not be lowered but as mentioned previously you may be able to opt in to the new 4GEE MAX plans that include certain extra countries even if you are still in contract with your current plan. 🙂
16-05-2017 09:26 PM
@leeuk @Profile closed With the max plans you also get the fasted EE data speeds available. If I was to get the equivalent plan now it would cost me £2 more and all gain is these 5 other countries.