by hegyesitamas Investigator
Investigator

What happens in a shared plan if the leader goes to Europe?

I have a shared plan with 30 GB of data. I am the leader and my wife has a sharer SIM.

If I go to Europe and she stays behind in UK, can I still use 15 GB roamind data in Europe?

What happens to her? Can she still use data in UK or she needs an add-on?

Or am I (the leader) going to need to buy a romaing add-on?

 

I am confused....

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: What happens in a shared plan if the leader goes to Europe?

Hi @hegyesitamas

 

Your wife will continue  to be able to use data in the UK whilst you are in the EU. The lead and sharer do not need to be in the same country. With the FUP, you can use up to 15GB roaming data.

 

Make sure your phone is set up for roaming, text ROAMING to 150 now to check or go to MyEE and verify.

8 REPLIES 8
by Ace Contributor
Ace Contributor
Solution

Re: What happens in a shared plan if the leader goes to Europe?

Hi @hegyesitamas

 

Your wife will continue  to be able to use data in the UK whilst you are in the EU. The lead and sharer do not need to be in the same country. With the FUP, you can use up to 15GB roaming data.

 

Make sure your phone is set up for roaming, text ROAMING to 150 now to check or go to MyEE and verify.

by
EE Employee

Re: What happens in a shared plan if the leader goes to Europe?

Hi @hegyesitamas and welcome to the community.

 

Please see the response given above by @chistery as this should answer your question 🙂

 

Many thanks,

 

Lee

by hegyesitamas Investigator
Investigator

Re: What happens in a shared plan if the leader goes to Europe?

Thanks for the replies!

 

Are you sure that the information is correct?

 

I downloaded the terms and conditions from here:

 

http://ee.co.uk/content/dam/ee-help/e-gain.s3.amazonaws.com/external/content/Ts%20and%20Cs/SharedPla...

 

and it states:

 

"Roaming data is shared amongst the Group when all members of the Group are in the same EE roaming zone. If any member of the Group is in different roaming zones (or in the UK) then data purchased in a particular EE roaming zone can only be shared by members in that same roaming zone. "

 

That's why I am a bit worried.

 

 

by
EE Community Support Team

Re: What happens in a shared plan if the leader goes to Europe?

Hi @hegyesitamas

 

Thanks for coming to see us in community 🙂

 

This is right, if you need any further reassurance then why not have a quick live chat with an adviser.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

by Ace Contributor
Ace Contributor

Re: What happens in a shared plan if the leader goes to Europe?

Thanks @Richard_C for clarifying. 

 

So the sharer in the UK continues to use the plans data as normal, however if the lead buys an add-on in the EU only those roaming in the EU with you on your plan can use that extra data. The person you left behind in the UK doesn't get access to that extra data.

by
EE Community Support Team

Re: What happens in a shared plan if the leader goes to Europe?

No problem at all @chistery

 

🙂

by hegyesitamas Investigator
Investigator

Re: What happens in a shared plan if the leader goes to Europe?

Thanks a lot @Richard_C.

 

I just really wanted to make sure that if I leave my wife still can use data in UK and I can use 15GB FUP in EU withouth buying an add-on.

 

Thanks  a lot for everyone for contributing. 🙂

 

by
EE Community Support Team

Re: What happens in a shared plan if the leader goes to Europe?

Hi @hegyesitamas

 

I'm going to look to get the page you directed us to updated as it looks a little unclear.

 

Thank you

 

Have a lovely Christmas

 

Richard

 

🙂

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