14-03-2017 07:34 PM - edited 14-03-2017 07:35 PM
Hi and welcome to the Community @Nige2
Please do pop over to our Roaming Topic before you go.
Whilst we do try to provide calling and texting coverage whilst in Cuba, but we cannot guarantee this as it is all depending on the local infrastructure, we are unable to offer any mobile data.
14-03-2017 09:06 PM
I was in cuba last summer and my phone couldn't connect to the local cubacel network. It's worked previous years and other uk networks could connect.
15-03-2017 09:48 AM
Hi, I was in cuba last june. I did perform a manual search to no avail. People I was with on O2 and Three could connect no problem, so there was no local outage. I had been also the year before and had no issue with EE roaming. My phone works fine in other countries so it must have been an issue with EE in cuba.
15-03-2017 10:35 AM
15-03-2017 10:46 AM
I did report it at the time. I spoke to online chat and they couldn't get me connected. Cuba is an amazing unique place, you will love it.
15-03-2017 11:00 AM
I am going to Mexico for the second year in a row and I am in love with the place @toffeebrann
Really appreciate your findings and it can depend on the local infrastructure, I wonder if turning off 4G would have made a difference?
Did you try that?
Cuba is definitely on the cards for next year. I want to see Havana and the bars and clubs, the old town and the old cars.
Is it really like it is in photos etc?
15-03-2017 12:32 PM
Yes i turned data off completely. The beaches in cuba are breath taking. The old
towns are very lively and the cuban people are extremely friendly and pleasant. It's a fantastic experience.
15-03-2017 12:45 PM
I love the fact that you have taken the time out to offer some help and insight into Cuba on your experience of using your phone out there and the lovely conversation you have generated.
I want to send you out for lunch on us.
I have sent you a private message here to get some further details.
I look forward to seeing you helping others in community
15-03-2017 12:55 PM
Hopefully roaming issues are ironed out in cuba for when other EE customers travel to cuba.