by Nige2
New Member

What do I need to do to use my phone in Cuba

 
10 REPLIES 10
by
EE Employee

Re: What do I need to do to use my phone in Cuba

Hi and welcome to the Community @Nige2

 

Please do pop over to our Roaming Topic before you go.

 

Whilst we do try to provide calling and texting coverage whilst in Cuba, but we cannot guarantee this as it is all depending on the local infrastructure, we are unable to offer any mobile data.

 

There

 

Many thanks,

 

Lee

by toffeebrann Established Contributor
Established Contributor

Re: What do I need to do to use my phone in Cuba

I was in cuba last summer and my phone couldn't connect to the local cubacel network. It's worked previous years and other uk networks could connect. 

by
EE Community Support Team

Re: What do I need to do to use my phone in Cuba

Hi @toffeebrann

 

Thank you for posting again in community 🙂

 

When you were in Cuba, did you perform a manual network search?

 

Did you know of any local network outages at the time?

 

Thanks

 

Richard

 

🙂

by toffeebrann Established Contributor
Established Contributor

Re: What do I need to do to use my phone in Cuba

Hi, I was in cuba last june. I did perform a manual search to no avail. People I was with on O2 and Three could connect no problem, so there was no local outage. I had been also the year before and had no issue with EE roaming. My phone works fine in other countries so it must have been an issue with EE in cuba.

by
EE Community Support Team

Re: What do I need to do to use my phone in Cuba

Thanks for this insight @toffeebrann

 

I haven't came across any reports of this and I hope I don't again.

 

Did you by any chance, report this to EE at the time?

 

I'm thinking of going to Cuba myself and envious that you've been 🙂

 

Richard

 

🙂

 

by toffeebrann Established Contributor
Established Contributor

Re: What do I need to do to use my phone in Cuba

I did report it at the time. I spoke to online chat and they couldn't get me connected. Cuba is an amazing unique place, you will love it.

by
EE Community Support Team

Re: What do I need to do to use my phone in Cuba

I am going to Mexico for the second year in a row and I am in love with the place @toffeebrann

 

Really appreciate your findings and it can depend on the local infrastructure, I wonder if turning off 4G would have made a difference? 

 

Did you try that?

 

Cuba is definitely on the cards for next year.  I want to see Havana and the bars and clubs, the old town and the old cars.

 

Is it really like it is in photos etc?  

 

Thank you

 

🙂

by toffeebrann Established Contributor
Established Contributor

Re: What do I need to do to use my phone in Cuba

Yes i turned data off completely. The beaches in cuba are breath taking. The old

towns are very lively and the cuban people are extremely friendly and pleasant. It's a fantastic experience. 

by
EE Community Support Team

Re: What do I need to do to use my phone in Cuba

 

 

pic spot prize.png

Hi @toffeebrann

 

I love the fact that you have taken the time out to offer some help and insight into Cuba on your experience of using your phone out there and the lovely conversation you have generated.

 

I want to send you out for lunch on us.

 

I have sent you a private message here to get some further details.

 

I look forward to seeing you helping others in community Smiley Happy

 

Bon appetit!

 

Smiley Happy

by toffeebrann Established Contributor
Established Contributor

Re: What do I need to do to use my phone in Cuba

Wow thanks Smiley Happy 

Hopefully roaming issues are ironed out in cuba for when other EE customers travel to cuba.

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