by Shoegal30
Visitor

Welcome to USA message on max plan?

Hi

ive just landed in the USA and got the standard welcome to USA text saying how much calls, texts & data costs, yet I’m on the max plan? I haven’t recieved one saying my calls etc are included! Worried now my roaming is costing me yet I’m definitely on the max plan!! 

4 REPLIES 4
by Grand Master
Grand Master

Re: Welcome to USA message on max plan?

Hi @Shoegal30

 

If you have a max plan taken out after the 10/05/17 then you don't need to worry, that is if roaming works (you activated it before you left the UK).

 

Thanks




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by Ace Contributor
Ace Contributor

Re: Welcome to USA message on max plan?

When I was last in the USA, I got the following text when Ianded:

 

IMG_3961.jpg 

Can you get to internet sites though? When in the USA, if data works it either means you have it included in your plan, or you've added a recurring data pass (which you should remember doing if you did!). 

 

If you didn't have it included or have a data pass you would be redirected to the add-on page to buy data.

by Grand Master
Grand Master

Re: Welcome to USA message on max plan?

If I'd receive that welcome text with costings upon landing I'd worry Smiley Sad.

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by
EE Community Support Team

Re: Welcome to USA message on max plan?

Hi @Shoegal30

 

Welcome to the community, I hope you're having a lovely time the in the USA so far. 🙂

 

As @chistery said, if you're able to access any internet sites or use your internet based apps on mobile data, you should be fine. If you weren't on a Max plan, it would refer you to our add-on status page.

 

Let us know how you're getting on.


Chris

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