27-08-2018 08:57 PM
ive just landed in the USA and got the standard welcome to USA text saying how much calls, texts & data costs, yet I’m on the max plan? I haven’t recieved one saying my calls etc are included! Worried now my roaming is costing me yet I’m definitely on the max plan!!
27-08-2018 09:53 PM
If you have a max plan taken out after the 10/05/17 then you don't need to worry, that is if roaming works (you activated it before you left the UK).
27-08-2018 10:10 PM
When I was last in the USA, I got the following text when Ianded:
Can you get to internet sites though? When in the USA, if data works it either means you have it included in your plan, or you've added a recurring data pass (which you should remember doing if you did!).
If you didn't have it included or have a data pass you would be redirected to the add-on page to buy data.
27-08-2018 11:03 PM
If I'd receive that welcome text with costings upon landing I'd worry .
28-08-2018 09:03 AM - edited 28-08-2018 09:04 AM
Welcome to the community, I hope you're having a lovely time the in the USA so far. 🙂
As @chistery said, if you're able to access any internet sites or use your internet based apps on mobile data, you should be fine. If you weren't on a Max plan, it would refer you to our add-on status page.
Let us know how you're getting on.