by turbo-matty
New Member

We are currently in fuerteventera and can’t make calls even though we text 150

we are currently in fuerterventura and even though we both text 150 before we came to make sure we were set up we have got here and can’t make phone calls, why has this happened? 

3 REPLIES 3
by
EE Community Support Team

Re: We are currently in fuerteventera and can’t make calls even though we text 1

Good morning @turbo-matty

 

Thank you for coming to see us in the EE community all the way from fuerteventura 🙂

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

:)​​​​​​​

by Skilled Contributor
Skilled Contributor

Re: We are currently in fuerteventera and can’t make calls even though we text 1

What network are you currently roaming on in Fuerteventura? it will be one of the following:-

 

Orange ES

Movistar

Vodafone ES

Yoigo

by
EE Community Support Team

Re: We are currently in fuerteventera and can’t make calls even though we text 1

Thanks for helping @rasseru16

 

Richard

 

🙂

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