by therockisnow
Explorer

Voicemail Access ...

hi there

i am trying to access my uk voicemail whilst abroad. that means to say i am calling from a a foreign number to the ee uk voicemail service ... 07953 222 222

however the message keeps repeating "enter your full mobile number followed by the hash key" ... i make the appropriate actions, however the system does not register anything and keep looping the message.

 

any ideas?

13 REPLIES 13
by Grand Master
Grand Master

Re: Voicemail Access ...

@therockisnow  Did you set up a PIN number to access your voicemail?  As you need to do this when using a non EE line or if your using your device from abroad.  

by therockisnow
Explorer

Re: Voicemail Access ...

sure thing.

i have got the pin number as i access it from other uk phones as well.

this is why it is so puzzling ...

 

thanks in advance 

by
EE Employee

Re: Voicemail Access ...

Hi @therockisnow and welcome to the community.

 

So I can try to help, please may I know what type of phone you have.

 

Many thanks,

 

Lee

by therockisnow
Explorer

Re: Voicemail Access ...

hi there

thanks for the reply

the ee sim card is in an old phone

i am trying to access the voicemail dialing from an iphone

 

thanks

by
EE Employee

Re: Voicemail Access ...

Hi @therockisnow

 

Is the iPhone on EE or another network?

 

Many thanks,

 

Lee

by therockisnow
Explorer

Re: Voicemail Access ...

iPhone accessing it is not in ee
But that’s not an issue... I have got through before on it.
For some reason now - it’s not working. The message keeps repeating and doesn’t recognise the numbers that I enter ...
by
EE Employee

Re: Voicemail Access ...

Hi @therockisnow

 

Are you able to access any menu driven type calls?

 

It could be an issue with the DTMF tones on the network you are currently using.

 

Many thanks,

 

Lee

 

 

by therockisnow
Explorer

Re: Voicemail Access ...

Ah ok.
How do you suggest that I can test the feature ?
by
EE Employee

Re: Voicemail Access ...

@therockisnow

 

Which network are you using?

 

Many thanks,

 

Lee

by therockisnow
Explorer

Re: Voicemail Access ...

i am abroad at the moment...

by
EE Employee

Re: Voicemail Access ...

Hi @therockisnow

 

Are you able to test another number that requires touch tone menu options.

 

Many thanks,

 

Lee

 

 

by therockisnow
Explorer

Re: Voicemail Access ...

Hi there

I did try another number that requires the dial on the keypad on the phone. A different network provider voicemail !
It worked fine ... !

For some reason ee does not recognise this ...
by
EE Employee

Re: Voicemail Access ...

Hi @therockisnow

 

Are you able to try any other phones to see if it is a specific network issue.

 

Many thanks,

 

Lee

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