29-01-2017 07:20 PM
I have EU roaming data inclusive in my package.
The phone is currently in the city centre in Cracow, Poland.
There is no problem receiving and making phone calls and texts, internet use and data however are a problem.
The data and 4G is very sporadic and it barely works at all during the day, I was told by EE when I bought the packages that the phones use the T-mobile network, since we also have Polish T-mobile phones with data we know the problem must be with EE.
Is there any solution to this or is the EE data roaming service in the EU just terrible?
29-01-2017 09:20 PM
EE's coverage abroad is entirely dependant on the local networks with which EE has roaming agreements. EE can have no control over these overseas networks.
Your T-mobile UK phones have nowt to do with T-mobile Poland other than it may be an EE roaming partner. They are separate firms.
30-01-2017 08:18 AM - edited 30-01-2017 01:10 PM
30-01-2017 12:45 PM
Our T-mobile phones are Polish not UK phones.
They have no problem with data coverage in Poland at the same time the EE phone doesn't work.
The reason I mention this is I was told by customer services that EE uses the T-mobile network throughout Europe so is a roaming partner.
I'm just hoping the EE roaming data is not a gimmick on the continent because it appears at the moment to not be working very well and we are in a city centre, where the T-mobile networks have no problem.
30-01-2017 01:10 PM
30-01-2017 03:20 PM
Yes but we are talking about Polish city centres which all have 4G/LTE coverage and a more developed network than the UK, all the phones are getting 4G only the EE phone is barely connecting at all..