by Angie123456
Visitor

VERY URGENT - texts & calls don't work in France - roaming package set up - help

Hi, daughter in France on ski holiday - needs text & calls to work - roaming set up in Uk but it doesn't work - needs to be fixed urgently from a safety point of view!!!!

2 REPLIES 2
by Profile closed
Not applicable

Re: VERY URGENT - texts & calls don't work in France - roaming package set u

Hello @Angie123456 if roaming has been enabled on your daughters account but it is still not working see if she can set network selection to manual on her phone then selecting another network if available. She may need to restart her phone once arriving to connect to a roaming network properly. If she has an android device outgoing bars may need removing, here is a link containing information on how to remove these:

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

If it still will not work she would have to call customer service on +447953 966 250 from any other phone (lines open 8am UK time) who can look into this for her. If she is a personal pay monthly customer she can also login to MYEE online and click the popup box when available to speak to live chat. 🙂
by
EE Employee

Re: VERY URGENT - texts & calls don't work in France - roaming package set u

Hi and welcome to the Community @Angie123456

 

Please do follow the information given by @Profile closed

 

Are you aware if anyone who is with is having a similar issue?

 

As it could be signal related.

 

Many thanks,

 

Lee

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