by Charlotte_a Investigator
Investigator

Using phone in germany

I've just arrived in Germany and am unable to ring out. 

Any ideas why? 

3 REPLIES 3
by Grand Master
Grand Master

Re: Using phone in germany

@Charlotte_a   Did you setup roaming on your account before you left the UK ?  Did you text ROAMING to 150 or call customer service to activate this service?  

by Charlotte_a Investigator
Investigator

Re: Using phone in germany

No! 

Has no idea, when taking out the contract is explained I was back and fourth from Germany and wasn't told. 

 

Can I do it while I'm here? 

I have a eu package on the contract- I was told this was enough. 

 

Thanks 

by Brilliant Contributor
Brilliant Contributor

Re: Using phone in germany

Hello @Charlotte_a

 

Thank you for taking the time to visit the Community today. Smiley Happy

 

You will be able to get the international and premium bar removed while you are within Germany.

 

If you speak to customer service through Live Chat here, they will be able to get everything working for you. Smiley Very Happy

 

Hope you have a good time while your in Germany. Smiley Happy

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