by Kjclar8231
New Member

Using phone in Dubai

My phone never works abroad help 

2 REPLIES 2
by Grand Master
Grand Master

Re: Using phone in Dubai

@Kjclar8231 : If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: Using phone in Dubai

Morning @Kjclar8231

 

Thanks for coming to the community.

 

Have you been able to activate roaming following @XRaySpeX advice?

 

Let us know how you are getting on 🙂

 

Leanne.

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