31-08-2018 12:48 AM
I have added an add on to my price plan to be able to ring the UK from the USA yet when I try and make a call it says “ you do not have enough calling credit to make this call.? It also will not allow me to ring 150 to resolve the issue? How can I resolve this matter
31-08-2018 01:08 AM
@Batmum87: You talk about credit. Are you on PAYG or contract?
What is the name of this add-on? Is it the GO Further add-on? I'm not convinced you can add it for PAYG.
31-08-2018 02:19 AM
I am on contract but when I try and make it call it states I do not have enough calling credit? This is why I am confused 🤷🏻♀️
31-08-2018 08:51 AM - edited 31-08-2018 08:52 AM
Welcome to the community, I hope you're having a fantastic time in the US so far. 🙂
Could you please check your My EE account to make sure international calling is activated? It'll be under Menu > Manage Device.
If it's all active, I recommend trying a manual network search and selection a different US network:
|Apple||Settings > Carrier > Toggle Automatic OFF|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Settings > Mobile Network > Network Selection > Tap on start manual search|
Let me know how you get on.
by Kerry83 a week ago