by priscy10
New Member

Using my data abroad

 
2 REPLIES 2
by Grand Master
Grand Master

Re: Using my data abroad

@priscy10 : Where abroad? In the EU you may use your data allowance, up to 15 GB / month if you have more. Outside the EU you need to buy roaming data add-ons,

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by
EE Community Support Team

Re: Using my data abroad

Hi there @priscy10

 

Welcome to the community.

 

If you can let us know where you will be travelling to we will be able to let you know roaming costs and add-ons available 🙂

 

If you're a pay monthly customer on any plan, you will need to check roaming is set up before you travel.

 

There are a few ways to check if you have roaming set up, and some steps to help you if you don't.

 

 

  • Text ROAMING to 150 – you'll receive a text with details about your roaming status and how to activate roaming if needed.

 

  • Call Customer Services and choose options 1, 2 and 4 - the automated system will let you know if roaming is active and help you set it up if it's not.

 

  • In your My EE account online go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.

 

It can take up to 24 hours to become active on your account, so it's important to set it up before you travel.

 

Hope to hear back from you soon 🙂

 

Leanne.

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