by jamesee97
Explorer

Using my Phone abroad

Hi there,

 

I haven't been able to send texts, call or use data since I arrived in spain yesterday.

3 REPLIES 3
by
EE Employee

Re: Using my Phone abroad

Hi @jamesee97 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by jamesee97
Explorer

Re: Using my Phone abroad

Hi 

 

When I try to call I get a message saying this function is not available. Text message won't send either

I only got my phone the other day btw.

by
EE Employee

Re: Using my Phone abroad

Hi @jamesee97

 

Our customer services team will be able to set it up for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Lee

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