by margitmagi
Explorer

Using Your Phone Abroad

I have requested a monthly contract to be moved to PAYG from today 03/08 and now I cannot call nor message from abroad. I am in Indonesia. My EE account has been closed and I am basically stuck with not being able to confirm my bank requestst to withdraw money cos my messages "fail" to send. 

 

Can someone from EE help me with this ASAP? I cannot call you, your live chat does not work without an active account and to send you a letter, that will take afew weeks. 

I really need help NOW.

3 REPLIES 3
by
EE Community Support Team

Re: Using Your Phone Abroad

Hi @margitmagi,

 

Welcome to the EE Community.

 

Did you activate your pay as you go SIM before you left the UK?

 

Thanks

 

James

by margitmagi
Explorer

Re: Using Your Phone Abroad

Hi @James_B!

 

I was already abroad when I spoke with the CS via phone, they told me they will transfer me from monthly to pay as I go and from 3rd August I will have 10£ on my account, confirmed that that was all I had to do, so no I have not.

 

Thanks,

Margit

by
EE Community Support Team

Re: Using Your Phone Abroad

Does your SIM card show any service at all, @margitmagi?

 

Are you able to receive calls?

 

We'll do our best to help,


Chris

Let's get started

Join the EE Community to ask, answer, learn and share.