by Ryanb1
Explorer

Useing your phone in Paris

I've come on holiday to Paris and din't kown that my phone would not work over Over here can't make call texts or use the

internet I'am come from the uk and can't even phone EE 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Useing your phone in Paris

Hi @Ryanb1

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

4 REPLIES 4
by Grand Master
Grand Master

Re: Useing your phone in Paris

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by
EE Employee

Re: Useing your phone in Paris

Hi @Ryanb1 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by Ryanb1
Explorer

Re: Useing your phone in Paris

I have tried all that and still nothing 

and it's a personal contact

by
EE Employee
Solution

Re: Useing your phone in Paris

Hi @Ryanb1

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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