by Jenny3031 Investigator
Investigator

Usa usage on max plan

Im going to the usa next week and am on 4g max plan started nov 2017. Do my allowances count in america and are they free or chargeable please? Or is it better to turn data off and use wifi? 

 

Thanks

10 REPLIES 10
by Ace Contributor
Ace Contributor

Re: Usa usage on max plan

Hi @Jenny3031

 

Welcome to the EE Community,

 

Yes you can use your mins texts & 15GB of data in America.

by Jenny3031 Investigator
Investigator

Re: Usa usage on max plan

Is this at no extra cost please?

 

by Ace Contributor
Ace Contributor

Re: Usa usage on max plan

@Jenny3031 yeah they are included in your tariff at no extra cost.

 

Picture messages are chargeable.

by Jenny3031 Investigator
Investigator

Re: Usa usage on max plan

Thank you for your help, one last question, do you know if calls and texts to me from the uk whilst im in usa will be charged to me or people calling/texting me thanks.

by Ace Contributor
Ace Contributor

Re: Usa usage on max plan

@Jenny3031 When people call or text you from the UK they will be charged for calling or texting a UK number

 

Your incoming calls & texts are also free.

by Jenny3031 Investigator
Investigator

Re: Usa usage on max plan

Thank you x

 

by Ace Contributor
Ace Contributor

Re: Usa usage on max plan

@Jenny3031 your welcome 😊

by Grand Master
Grand Master

Re: Usa usage on max plan

@Jenny3031

 

Please ensure you text ROAMING to 150 to ensure the service is set up on your account. If not you can log into your online account and activate roaming and international calls.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ace Contributor
Ace Contributor

Re: Usa usage on max plan

@Jenny3031  

 

to ensure roaming is set up on your account check the following.

 

log into your My EE account online.    

 

go to Menu > Manage Device > Roaming and also Call Abroad and Premium Rate > They will need to show as ticked for you to use your phone abroad.  

 

If you can activate both settings this will update within 24 hours.  

 

If the options are greyed out you will need to contact 150 to activate it.

by Scholarly Contributor
Scholarly Contributor

Re: Usa usage on max plan

Just to let you know the Fair Usage Policy of 15GB doesn't apply in the USA so you can use all of your allowance there if you want!

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